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FAQ

GENERAL

Q. What is Cannabidiol (aka CBD)?
A. Cannabidiol is an extract obtained from hemp flowers. CBD is a Phyto cannabinoid which means it's an active ingredient of the cannabis plant.  Cannabidiol (CBD) is one of the most abundant cannabinoids found in the cannabis and hemp plant. CBD oil is non-intoxicating, has no known adverse side effects, and is virtually impossible to lethally overdose.

Hemp-derived medicine has been traditionally used across many cultures for centuries. For years, CBD had been neglected while recreational and medical users and scientists focused on the mind-altering chemical, THC. Today, scientists around the world are studying all of the 100+ cannabinoids found in cannabis and hemp including CBD, THC, CBN, CBG, and CBC.

Cannabidiol has interesting properties that is anti-inflammatory, analgesic, and calming or antipsychotic.

Q. What are Terpenes?
A. Terpenes are a class of volatile hydrocarbon compounds produced by the cannabis plant as well as most other plants. Terpenes are recognized as safe for human consumption by the Food and Drug Association and are used in a wide variety of food and cosmetic products.

Terpenes can also have powerful effects on our bodies. In fact, terpenes have been utilized by humans for millennia in what’s commonly known as aromatherapy. For example, the scent of citrus is produced primarily by a combination of limonene and pinene, both of which are thought to elevate mood.

Q. Is CBD oil intoxicating?
A. CBD oil is non-intoxicating and will not make you feel stoned or high.

Q. What is the difference between hemp extract oil and hemp oil?
A. CBD rich hemp extract oil is not like an ordinary hemp oil. Common hemp oil is made from hemp seeds. CBD oil comes from the flower of the plant. In some cases they are mixed but the base oil is most likely ordinary hemp oil which contains no THC or CBD. Other base oils can also be found for example, coconut oil, in some products.

Q. Can human body produce cannabinoids?
A. Endogenous cannabinoids, aka endocannabinoids, are produced by the body. The endogenous recipient system for cannabinoids is called endocannabinoid system (or ECS). The function of ECS is the usability of CBD oil and recognizes it. This system helps to regulate sleep, the immune system and the sensation of pain. When used, pain subsides, sleep improves, and immune system no longer reacts and inflammation is reduced. THC binds to the cannabinoid receptors in the brain and reward system is activated. Dopamine is released. CBD works differently potentially works towards homeosthasis, and balances the ECS. If there's too little endocannabinoids by the body itself, taking CBD oil can support the optimal level. Too much shouldn't have dramatic negative effects. 

Q. Is CBD addictive?
A. Unlike the use of analgesics which has serious side effects and a possibility of overdose and in a lot of cases, increase dosage is necessary to achieve an optimal effect, this is not the case for CBD oil use. CBD oil does not have addictive properties observed, and there's no need of an increased dosage to get an optimal effect.

Q. How does CBD make you high?
A. CBD oil does not make you high. It is not acting as a psychoactive substance. It is not intoxicating. Effects are not comparable to THC. 

Q. How do I apply CBD oil?
A. It can be applied directly to painful joints and can also be taken internally under tongue. Dosage depends on different factors such as what you're using it for, your diet, age, etc. 

Q. Is CBD oil for children or pregnant women?
A. It is not suitable for children or pregnant women. It is best to consult with a healthcare professional. 

Q. What are the benefits of CBD?
A. Numerous people are reporting success in using CBD to reach a desired state of calm and relaxation. CBD also has strong antioxidant properties. It has shown benefits in terms of pain relief, 

Q. Where does CBD come from? 
A. CBD is extracted and separated from specific varieties of cannabis, often known as hemp. CBD is one of 85 chemical substances known as cannabinoids. It is the second most abundant compound in hemp, typically representing up to 40% of its extracts, next to THC which is the most abundant constituent of cannabis. CBD is completely separated and isolated from THC so CBD cannot get you "high". It is impossible to get high by ingesting CBD that has only traces of THC. 

Q. What does Cannabis actually mean?
A. Cannabis is a type of flowering plant that includes 3 distinct variations - cannabis ruderalis, cannabis indica, and cannabis sativa. Cannabis has a wide range of industrial and medical applications and it has been used since antiquity for its sturdy fibers, for oils, and for medicinal purposes. It has been strictly regulated because of some variations including high concentrations of THC. 

Q. What does Hemp mean?
A. Hemp refers to the high-growing varieties of cannabis. It is grown specifically for use as fiber, oil, and seeds. These are then refined into numerous use cases including wax, resin, cloth, paper, fuel, hemp oil, etc. 

Q. What does Cannabinoid mean?
A. Cannabinoid is a very diverse chemical family that includes natural as well as artificially created substances. Different cannabinoids have widely varied effects, with some proven to have soothing and relaxing properties and some classified as illegal drugs.  

Q. What does CBD mean?
A. CBD (Cannabidiol) is a naturally occurring cannabinoid and the second most abundant constituent of the cannabis plant. CBD is legal and safe to consume. CBD has a lot of positive effects and does not make you high. 

Q. What does THC mean?
A. THC (tetrahydrocannabinol) is the most abundant constituent of the cannabis plant and a strongly psychoactive cannabinoid. THC is responsible for getting high from smoking marijuana and as a result, its production and usage is strictly regulated. 

Q. What does psychoactive mean?
A. Any chemical substance that can enter the brain from the bloodstream and directly affect the central nervous system is considered psychoactive. Many psychoactive substances have medical applications including anesthetics, psychiatric drugs, etc. But some of these substances are used solely for recreation causing dangerous side effects and addiction. 

Q. What is the difference between CBD and THC?
A. Cannabidiol (CBD) and tetrahydrocannabinol (THC) are the two most abundant cannabinoids found naturally in hemp. Both CBD and THC interact with specific cells mainly in our brains. They have a wide range of applications and are similar at the molecular level. However, the chemical properties of CBD and THC vary widely enough to classify THC as a psychotropic drug strictly controlled by federal authorities, while CBD is regarded as legal and safe worldwide. 

Q. What are the effects of CBD? 
A. CBD interacts with cells within our bodies by activating the cannabinoid receptors. Some cannabinoids are capable of desirable calming effects and others cause undesirable psychotropic effects in our bodies. Currently, there are no documented studies that show undesirable effects from CBD. However, there are many studies showing CBD to cause only desirable effects or no effects at all. It is important to note that research is still underway for many applications of CBD.

Q. Our Cannabinoid Receptors and Endocannabinoid System
A. Our body actually has areas that are made specifically for cannabinoids. They are called cannabinoid receptor sites. These sites make up the endocannabinoid system which is responsible for numerous physiological and mental processes that occur naturally within the body. The endocannabinoid system includes a number of specialized cell receptors in the brain and in various other organs throughout the body. The two types of receptors are CB1, found mainly in the brain but also in the liver, kidney, and lungs, and CB2, which is found mainly in the immune system. Cannabinoid substances actually bind these receptor to coordinate various functions across the body.

Q. How does CBD work?
A. CBD works uniquely as far as cannabinoids go in that it does not seem to interact directly with either CB1 or CB2 receptors. Cannabidiol has a particularly low potential for binding with these receptors but instead acts an antagonist of the receptors' antagonists. This means that CBD keeps the receptors working at optimal capacity and helps the function of all other cannabinoids, including the body's own endocannabinoids.

Q. What is the entourage effect?
A. When THC and CBD work together, that 

 

ORDERS

Q. How can I update my order?
A. We ship all orders within 2 business days. Changes and/or updates to orders need to be submitted before the order is shipped. Please email us at hello@coeurorganics.com as soon as possible. We’ll do our best to process your request.

Q. How can I check the status of my order?
A. When your order ships, we’ll send you a tracking number so you can keep an eye on delivery. You can access all of your order information on your account dashboard.

Q. How do I cancel my order?
A. We try our best to ship all orders within 1 business day. If you placed an order by mistake or for any reason you’d like to cancel your order, please email us at hello@coeurorganics.com and we’ll do our best to process your request. Unfortunately, once an order has been shipped, we are no longer able to cancel it.

 

PAYMENT

Q. What methods of payment do you accept?
A. We accept all major credit cards such as Visa, Mastercard, American Express, and Discover. We use Pinwheel to securely process payments.  

Q. What do I do if my transaction is declined?
A. When a payment is declined, our system will retry to process the payment again. If it fails to process again, we recommend you to contact your cardholder to inquire of any issues with your account.

Q. When will my credit card be charged?
A. Your credit card will be charged as soon as your order is accepted and processed.

 

When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.

 

SHIPPING

Q. Where do you ship?
A. Currently within the United States.

Q. What are the shipping options?
A. We offer free standard shipping via USPS First Class.

Q. When will my order ship?
A. All orders usually ship within 2-3 business days unless otherwise noted. As soon as the order ships, you’ll receive a shipment notification email with a tracking number.

Saturday and Sunday are not business days. The shipping window will begin on the following Monday for all orders placed over the weekend.

**IMPORTANT PROCESSING & COVID-19 SHIPPING DELAYS**

Carriers are operating with an expected delay due to COVID-19. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages.

Q. How can I edit my shipping address?
A. If your order is shipping to an incorrect address, please attempt to intercept the package with USPS by visiting www.USPS.com or email hello@coeurorganics.com as soon as possible.

Once an order is placed, please review the order confirmation and email within 1 hour for any updates.
Q. How long will the delivery take?
A. Please note the below shipping timelines are estimates from the carrier not guarantees. As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.
  • USPS First Class (3-5 business days)

Business Days do not include Saturday, Sundays, and Holidays.

Q. What if my order is marked delivered but is nowhere to be found?
A. After a package has been marked as DELIVERED and the package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

If your order has been marked as DELIVERED by USPS and is nowhere to be found, please email hello@coeurorganics.com as soon as possible.

 

RETURNS & EXCHANGES

Q. What is your return policy?
A. We will gladly accept returns on orders placed within 30 days. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. To start the return process, email us at hello@coeurorganics.com and include your name, order number, and reason for your return and we will be happy to assist you. Please note, we only accept returns for items purchased through www.coeurorganics.com. Gift cards and sale items are final sale and not eligible for a return.

Q. What should I do if I received the wrong product?
A. If your order is incorrect, please contact us below immediately at hello@coeurorganics.com.

 

DISCLAIMER:

Anything stated on this website specifically pertains to COEUR Organics CBD oil and should not be assumed or applied to a different brand.