Shipping & Returns
Please allow 2-3 business days for your order to be processed and shipped from the date the order was placed, unless otherwise noted in the case of backordered items or pre-orders. Orders are processed Monday-Friday (excluding major holidays). If an order is placed after 12pm on Friday, the order will be fulfilled the following week. Once your order is prepared for shipment you will receive a shipping confirmation email with your USPS tracking information.
Delivery times are provided as a guideline only and do not take into account possible delays caused by payment authorization and/or stock availability. All orders are shipped via USPS.
Please allow 24 hours for your tracking number & shipping label to update.
We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories such as Puerto Rico and the U.S. Virgin Islands. We do not ship to APO/FPO or international addresses outside of the U.S.
We ship via USPS First Class mail which generally takes 3-5 business days to arrive at your door from the date the order is shipped from our fulfillment center. However, USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of USPS First Class packages may take longer depending on where you live.
We will gladly accept returns on orders placed within 30 days. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. To start the return process, email us at firstname.lastname@example.org and include your name, order number, and reason for your return and we will be happy to assist you. Please note, we only accept returns for items purchased through www.coeurorganics.com. Gift cards and sale items are final sale and not eligible for a return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to the original method of payment within 5 business days.
We will not accept any returns after 30 days of the purchase date for any reason and without a proper RMA (Return Merchandise Number).
Any shipping cost incurred on your purchase is non-refundable.
We work hard to ensure that our product pages provide accurate product descriptions, including listing all product ingredients, and dosing information. If you are not completely satisfied with your purchase for any reason and would like assistance with items that have been opened, tried or tested, please contact us at email@example.com for more information. We ask that you provide as much detail on why you’d like to return the open, tried, or tested product so that we may be able to better assist you and if needed, provide further product education. Please note in certain circumstances, opened products may be eligible for a refund in the form of store credit.
If you have additional questions, please contact us at firstname.lastname@example.org.